FREQUENTLY ASKED QUESTIONS

 

 

Do you allow dogs/pets at Wharncliffe Mill?

 

Unfortunately, as we reside within the beautiful Bramley National Park, no pets are allowed at Wharncliffe Mill.

 

What is your cancellation policy?

 

Full payment is required at the time of booking. If more than 14 days’ notice is given for a reservation cancellation (or change), guests will be entitled to a refund less a $AUD50.00 cancellation fee for each reservation (multiple reservations or group bookings attract a cancellation fee for each room, site or bed reserved).  No refunds will be given on cancellations less than 14 days before the booked arrival date. Please ensure you take note of your cancellation receipt number to ensure your cancellation is fully processed.
We recommend all guests take out travel insurance prior to booking to cover injury, illness, employment changes, adverse weather conditions or any other issues which may arise.

 

Why isn’t linen automatically supplied in your bedded accommodation?


To reduce the environmental impacts of laundering sheets and towels after a short stay, we encourage you to bring your own linen.  We discount our accommodation as an incentive to do this.

  • If you are staying in the safari tent, lodge or cabins, you just need to bring your own towels, sheets and pillow cases.
  • If you are staying in the dorms, you will also need a quilt or sleeping bag and a pillow.

If you are unable to bring your own bedding and linen, you can hire from us for $10 per person per stay for bed linen and $3 per person per stay for towels.


Can I use a generator in your campground?


We are an environmentally focused bush camp and are proactive in ensuring we tread lightly on our natural environment. We generate power with a 32 kw solar power system on the mill roof.  We do not allow generators due to the environmental impact. We also want to offer guests a chance to relax and enjoy the spectacular natural environment – we’d prefer they were listening to bird calls rather than noisy generators.

 

Can I use my heater/air conditioner in my caravan, or bring one to use in your accommodation?

 

As an environmentally focused bush camp, we are committed to reducing our energy consumption and as such, no power is to be used in the campground for electric heating or cooling. We do have a lot of shade from the surrounding trees for summer, as well as campfire pits in the campground for warmth and that old style camping experience.

 

In the summer, we provide fans in our accommodation (safari tents, eco-lodge and cabins), as well as providing solar powered air-conditioning in the lounge rooms of the lodge and cabins. The air conditioning is for use on the few very hot days - this only works when the sun is shining (and is unlikely to be needed at other times)… It only reaches over 30 degrees Celsius during the day for around 20 days each year, and the temperature usually drops as soon as the sun sets in Margaret River.  

 

In the winter, our cabins and lodge have a fireplace for use and our safari tents are fitted with an electric blanket to make the glamping experience a little cozier.

 

Please note that you cannot bring and use additional heating or cooling appliances in our accommodation.

 

Can I request a particular site?

 

We have many return guests that have come to love and request their favorite sites. You can request sites when you book online, by outlining this in your ‘guest notes/requests’ section.

 

Please note that we try to accommodate guest requests as best we can, but we cannot guarantee you a specific site allocation. We have many fantastic sites here at Wharncliffe Mill – even though you may not get your favourite site, being flexible may open you up to finding a new favorite.

 

I have a 25 ft caravan/bus – can I fit onto one of your sites?

 

We have a couple of sites that can accommodate larger caravans to a maximum size of 25 ft. Please make sure you outline if your caravan is larger than 20ft in your online booking under the ‘guest notes’ section.

 

When can we have campfires?

 

Fire restrictions are dictated by the Shire of Augusta-Margaret River. Generally, there are no fires allowed from late November to Easter, however dates are subject to change based on seasonal conditions.

 

Bushfires in this region can be catastrophic, so always check our noticeboards or with staff at Wharncliffe Mill before lighting a fire or using your own BBQ.

 

Can I bring my own gas hotplates or wood/coal fired BBQ’s?

 

While fire restrictions are in place (late November to Easter), you cannot use wood or coal fired BBQ’s at Wharncliffe Mill.


During winter, when fire restrictions are relaxed, you can use wood and coal fired BBQ’s but they must be 10 metres away from trees or shrubs.

 

Small gas hotplates can be used year round but again they must be at least 10 metres away of trees or shrubs. 

Bushfires in this region can be catastrophic, so always check our noticeboards or with staff at Wharncliffe Mill to see if fire restrictions are in place.

 

Can we stay up after 9pm when the no noise policy comes into effect?

 

In an open area, noise travels and can keep other guests awake.  After 9pm, common facilities (kitchen, mill building, table tennis table etc) are closed. You can still use the fridges, we just ask that you don’t cook or make any noise that may impact on other guests. 

 

We encourage guests to report any noise concerns to us on our after-hours number (written on guest information sheets) so we can address this immediately.  Some people are not aware that they are impacting on others, and we find that we can usually resolve this very easily if we are notified of issues early on.

The lights are on a timer, so please bring a torch or borrow one from the office if required.  

 

Why is there minimal lighting outside?

 

Light spill impacts on the enjoyment of the natural environment and also disturbs wildlife. As such we minimise the use of external lighting.  Torches can be borrowed from the office if you are not able to bring your own with you.

 

What should we bring?

  • Mountain bikes (or you can hire them from us)… especially for the kids… or balance bikes for the little ones (or take peddles and trainer wheels of small bikes - trainer wheels do not go well on dirt tracks).  There are great riding and walk trails all around Wharncliffe Mill.
  • Warm clothes and blankets – especially outside of summer (the lodge and cabins have blankets, quilts and heating)!
  • Fire wood (or you can purchase from the office) for camp fires when restrictions are not in place.
  • Your own linen and towels – saves the environment and saves you money!
  • Rain coats – it can rain 10 months of the year in Margaret River… that is why it is so beautiful down in the South West!

 

What is there for the kids to do?

 

We have the forest – nature’s playground.  We have a wide open spaces for kids to ride bikes, and play in nature.  In November 2014 our new and exciting climbing forest (rope play) and birds nest swing will be installed.  We have a sensory trail and bush walking trails.  We also have a range of books, board games and toys available for loan.  For a conventional playground and outdoor gym, walk to rotary park which takes around 20 minutes down a lovely bush track.

 

Where can we swim?

 

The coastline is also spectacular with many safe spots to swim depending on daily conditions. River mouth is one of our favourites with kids as they can enjoy both the river and the ocean and it is a great spot to have a picnic.

There are some good snorkelling spots at Meelup and near Ellensbrook Homestead.

 

We often prefer to swim in the freshwater on really hot days, at one of the many lovely spots along the river. There is also good shade at a few spots – so ask at the office for our recommendations based on the weather. 

 

Are your check in and check out times flexible?

 

Generally we do need people to check out on time so we have sufficient time to clean and maintain all of the facilities during the hours that our cleaners are rostered on.  There is a little more flexibility on campsites during the off season.

 

If you are hoping to arrive early, please just let us know at the time of booking and we will do our best to clean your room early. Please feel free to call us on the day of arrival to check progress if you would like.

 

Dorm

Rejuvenate with an invigorating hike
(image courtesy of Tourism WA)

 

Exhilarating thrills abound on the surrounding off road cycle trails
(image courtesy of www.margaretriver.com)

 

Enjoy the delightful locally made ice-cream
(image courtesy of www.margaretriver.com)
Ride In - Ride Out

RIDE-IN RIDE-OUT

to the exhilarating

mountain bike trails

Ride In - Ride Out

WALK TRAILS

Reinvigorating walks

on our doorstop

Ride In - Ride Out

RAILS TO TRAILS

Popular walk & cycle trail

at the end of our driveway

Ride In - Ride Out

CAMPING

camp amidst the Jarrah, Marri and Karri trees

Ride In - Ride Out

ALL SEASONS

Huge undercover area

for all seasons